Aa Flight Change Seat Assignment


AA seat assignment loss / change / glitch / problem (master thread)

   
Jan 4, 18, 5:58 am   -   Wikipost
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AA aa.com seat / seats selection / loss / change, etc. issues / glitch

Seat issues are not uncommon between finding, holding, booking and during the interim between booking and flying. There may be various reasons this can happen.

Seat held, changed or gone at booking: One member theorizes a held seat may be taken by a positive purchase by another passenger. But it could be due to another factor listed below.

Disability designated seat: Some seats are assigned preferentially to people with disabilities, and their companions, under the Air Carrier Access Act. Even some non-disability seats may be required for a person with a disability in some conditions.

"American blocks a limited number of seats on each aircraft to accommodate customers who identify themselves as having a qualified disability. Adjacent seats are provided, under certain circumstances, for customers with disabilities who must travel with a companion for assistance."

Flight nearly full: Once a flight has reached certain capacity guidelines, no further seats will be assigned. This leaves airport staff room to deal with the needs of persons with disabilities, no shows, delayed connections, etc.

Boarding pass scan fail: Sometimes a boarding pass scan fails (listen for the "Beep!") and your seat may register as no show, so another, later Passenger or standby gets your seat too.

Equipment change: AA Information Technology's very inefficient at these. You may have selected a Main Cabin Extra as an elite, yet a change from one aircraft subtype with differently numbered seat rows to another and you may find yourself moved from your carefully selected MCE aisle seat to a middle seat in one of the last rows. Aircraft substitutions from one type to another (77W to 772 or v. v.) or even "downgauging" (767 to 757) may occur - this will generally result in unanticipated seat changes.

Equipment malfunction: A seat may not be available on a specific flight because it was reported as malfunctioning and has not been repaired yet.

Crew rest seat: Some seats are contractually required to be set aside for resting crew, on flights of specific lengths.

Federal Air Marshal ("FAM"): FAMs are generally accommodated in the highest class of service in seats that are often popular with passengers. These accommodations may occur at any time, and by law AA must both comply and not reveal to passengers the reason for their seat loss or change. That's correct: AA is prohibited by law from telling you your seat was given to a FAM, so you will only hear implausible and made up reasons of how you lost your seat.

Other: AA might be required to seat a passenger with a small child together, displacing another passenger. There may be other reasons as well.

It is suggested you regularly check your itineraries to deal with route and flight changes (often unannounced) and seat changes (always unannounced).

Link to thread detailing use of Twitter for contact with AA (some have used for seat loss remediation)

Seat assignmentsLink
  • We make every effort to ensure you get your chosen seat, but seat assignments are not guaranteed.
  • We reserve the right to change seats for operational, safety or security reasons.
  • You must check in at least 30 minutes before departure and be at the gate 15 minutes before departure or you may lose your seat.


AA seat assignment loss / change / glitch / problem (master thread)

I just notice that when I purchased a ticket I had on hold they seats had been changed without notification. I have the original hold (customary 24 hour hold) reservation with my original seats. A few hours later I just simply hit the purchase button and the reservation it sent back had different seats, and they sucked. As an AA EP I am not happy. Just another way for AA to screw with premium customers.

Has anyone else seen this? or any idea why this happens?

Tks

Last edited by JDiver; Mar 6, 16 at 8:48 am Reason: Restore original thread title
 
Programs: American, Marriott, Hilton
 
Feb 16, 16, 8:11 am
 
Programs: AA LT PLT & 4.28 MM, QR PLT, SPG PLT & LT GLD
Being completely ignorant as to AA policy on this issue, I would say that if you have reserved seats for an ON HOLD rezzie and someone comes along who pays (regardless of whether with $$$ or miles) and buys a ticket, s/he has (should have) a right to grab your seats. As I said, though, I have no idea what AA policy is on this. Something along these lines: "So I'm standing here with cash in hand and you're telling me that I can't have those seats because someone else is thinking about buying them in the next day or so?" That would annoy me.
 
Feb 16, 16, 8:45 am
 
Location: South Park, Metropolis
Programs: AAEXP 3MM, AZ Alata +, Hilton/Marriott/SPG/Club Carlson GLD, IHG PLT, BW Diamond
Seat changes can occur for many reasons, aircraft change, FAM, maybe you booked a seat for persons with disability or bassinet and someone called and requested those seats. Remember, seats are not guarantee.
 
Feb 16, 16, 8:48 am
Moderator: American AAdvantage, Mexico, Technical Support and Feedback, The Suggestion Box and Talkboard Topics
 
Location: NorCal - SMF area
Programs: AA EXP / 5.5 MM; HH <>; SPG Gold; Maître-plongeur des Muccis
Welcome to FlyerTalk.

I'd see this as one of those mild annoyances that can occur for various reasons (change of operating equipment will do this, and the AA IT has a very indiscriminate and klugey way of dealing with seat reassignments, for instance).

I've never perceived any of this as being personal or some way AA imposed additional opprobrium upon Executive Platinums; I've just seen it as a result of a very antiquated, multilayered IT system.

Unfortunately, bankruptcy terminated the contractual relationship with H-P wherein H-P was to develop an entirely new PSS etc. called JetStream, and the Parker-Kirby administration seems disinterested in pursuing this option, so I rather suspect we're stuck.
 
Feb 16, 16, 8:49 am
 
Location: Nashville -Past DL Plat, FO
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Annoying? Yep!

But, if you have not actually promised to fly (purchased), then stuff happens.

But, as mentioned, there could be other reasons.
 
Feb 16, 16, 9:18 am
 
Feb 22, 16, 11:30 pm
Seat Assignment Disappeared

I have a FC award flight scheduled next month between DFW and LHR on the 777-300ER. The award was a mile saver booked May 2015.

This morning the seat assignment disappeared. AA is telling me it will be taken care of at the airport and that I still have my FC booking. They are basically giving me a run around.

Over the last 2 weeks, the cabin went from empty(just me) to full.

Should I be concerned? I know what the Answer is. AA keeps saying they are sorry but have not done anything substantive.
 
When a seat in the front cabin disappears and the airline won't tell you what happened, insists it was a "glitch" they'll resolve, etc., the likeliest explanation is you got bumped for a FAM.
 
Feb 22, 16, 11:41 pm
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How can I check in for my American Airlines (AA) flight?

You may check-in for your American Airlines (AA), including American Eagle and Envoy Air, flight with the following options:

  • Online check-in (Web check-in)
  • Mobile check-in
  • Curbside check-in at the airport
  • Self-service kiosk check-in at the airport
  • Ticket counter check-in at the airport

Does American Airlines (AA) have online web check-in?

Yes, you may check-in for your American Airlines (AA) flight online starting 24 hours and ending 45 minutes before the scheduled departure time (depending on your departure city and destination) to receive a mobile boarding pass on your mobile device or a printable boarding pass. You may use this option if:

  • you have an electronic ticket and the first flight is on American Airlines (AA)
  • you may access your reservation with your confirmation code, e-ticket number, or frequent flyer account
  • you are not a special needs passenger (for example an unaccompanied minor or traveling with a pet)
  • you are not traveling on a military fare
  • the first flight of the itinerary is codeshare operated by British Airways, Iberia, or Japan Airlines

Can I check bags with the American Airlines (AA) online web check-in?: No, you must check bags at the airport via cubside check-in, kiosk, or the check-in counter before the check-in deadline for your flight.

Can I pay bag fees with the American Airlines (AA) online web check-in?: No

Can I select or change my seat with the American Airlines (AA) online web check-in?: Yes

Does American Airlines (AA) offer mobile check-in?

Yes, you may check-in for your American Airlines (AA) flight with your mobile device starting 24 hours and ending 45 minutes before the scheduled departure time (depending on your departure city and destination) to receive a mo-bile boarding pass on your mobile device. You may use this option if:

  • you have an electronic ticket and the first flight is on American Airlines (AA)
  • you may access your reservation with your confirmation code, e-ticket number, or frequent flyer account
  • you are not a special needs passenger (for example, an unaccompanied minor)
  • you are not traveling on a military fare
  • you are departing from an airport which accepts mobile boarding passes (if not, then you may check-in and print a boarding pass at the self-service kiosk or ticket counter).
  • you are not traveling with an infant (a printed boarding pass is required)
  • the first flight of the itinerary is codeshare operated by British Airways, Iberia, or Japan Airlines

Does American Airlines (AA) offer curbside check-in? (US Carriers only)

Yes, you may check-in for your American Airlines (AA) flight curbside at most U S airport locations from 45 minutes to 4 hours before the scheduled departure time (depending on your departure city and destination). You will need your photo ID and also your flight reservation code, flight number destination, or electronic ticket number to check-in. Please check American Airlines (AA) website for an exact list of participating airports

Does American Airlines (AA) offer self-service kiosk check-in?

Yes, you may check-in for your American Airlines (AA) flight at the airport self-service kiosk from 45 minutes to 24 hours (5 hours for Miami) before the scheduled departure time (depending on your departure city and destination) and receive a printed boarding pass.

Can I check bags with the American Airlines (AA) self-service kiosk check-in?: Yes

Can I pay bag fees with the American Airlines (AA) self-service kiosk check-in?: Yes

Can I select or change my seat with the American Airlines (AA) self-service kiosk check-in?: Yes

Does American Airlines (AA) offer ticket counter check-in?

Yes, you may check-in for your American Airlines (AA) flight at the airport ticket counter from 45 minutes to 4 hours before the scheduled departure time (depending on your departure city and destination) and receive a printed boarding pass.

Can I check bags at the American Airlines (AA) ticket counter check-in?: Yes

Can I pay bag fees at the American Airlines (AA) ticket counter check-in?: Yes

Can I select or change my seat at the American Airlines (AA) ticket counter check-in?: Yes

Does American Airlines (AA) charge a fee for a seat assignment?

American Airlines (AA) does not charge a fee for selecting a standard seat assignment.

When do I need to check-in for my American Airlines (AA) flight?

The minimum time to check-in for an American Airlines (AA) flight is:

  • 45 minutes before scheduled departure time for U S domestic flights
  • 60 minutes before scheduled departure time for international flights to/from the US

When do I need to arrive at the airport for my American Airlines (AA) flight?

Suggested arrival time before scheduled departure time:

  • 1 hour for US domestic flights if not checking baggage
  • 1.5 hours for US domestic flights if checking baggage
  • 2 hours for international flights to/from the US, and flights departing Hawaii and the U S Virgin Islands
  • 2.5 hours for flights departing Honolulu
  • 3 hours for flights departing Canada, the Caribbean islands, Central America, France, Ireland, Mexico, Nassau, South America, and Spain
  • 3.5 hours for flights departing Bogota, Colombia
  • 4 hours for flights departing Montevideo, Uruguay

Minimum required check-in time with carry-on baggage:

  • 45 minutes before scheduled departure time for most US domestic flights
  • 60 minutes before scheduled departure time for international flights to/from the US

Minimum required check-in time with checked baggage:

  • 45 minutes before scheduled departure time for US domestic flights
  • 45 minutes before scheduled departure time for US domestic flights from hubs and heavy traffic airports listed on AA.com
  • 60 minutes before scheduled departure time for international flights to/from the US and departing St. Thomas, US Virgin Islands
  • 75 minutes before scheduled departure time for flights from Buenos Aires and Dublin
  • 90 minutes before scheduled departure time for flights from Caracas and Maracaibo

When do I need to be at the boarding gate?

Boarding closes at the following times for American Airlines (AA) flights:

  • 15 minutes before scheduled departure time for US domestic flights
  • 45 minutes before scheduled departure time for international flights to/from the US

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